I’ve been a very loyal customer, but after this experience I won’t be returning.
I’m honestly shocked at what was delivered. The food was covered in an excessive amount of spices…it looked like an entire container had been spilled into the bag. I could only manage to eat some of the chicken and a few chips after brushing off as much as I could. There was even a pile of loose spices sitting at the bottom of the bag.
I didn’t even bother calling to complain, as it’s clear there was no care taken in preparing this order. What I received is nowhere near acceptable.
A complete waste of money.
Hi Seamus,
We’re really sorry to hear about your experience, especially as a loyal customer — this is not the standard we aim to deliver.
What you’ve described regarding the excessive spices and overall quality is very concerning, and we completely understand your frustration. This clearly wasn’t prepared or packaged with the care it should have been, and we sincerely apologize for that.
We’d really appreciate the chance to make this right. If you’re open to it, please reach out to us directly with your order details so we can investigate what went wrong and offer a proper resolution.
Thank you for bringing this to our attention — your feedback is important and will be used to improve our service.
Kind regards,
Management
